Ambra's New Phase of Career at Tridge
6 min read

Ambra's New Phase of Career at Tridge

Overseas
Nov 29
/
6 min read

Ambra had a significant change in her career, from a salesperson of a tour platform company to an engagement manager (local trade expert, EM) of Tridge. Since it is a new job in a different sector, her responsibility to manage the global network of Tridge is both a challenge and excitement. Ambra is now seeking for new EMs willing to join the journey of Tridge innovating the global agricultural trading sector.

 

What drew you to join Tridge in the first place?

I saw the Tridge job posting three years ago. I am educated towards digital platforms since I have always been a salesperson for a SaaS system or a marketplace. I wanted to switch my sector from the tourism industry, and Tridge was perfect for me. When I applied, the platform of Tridge was not only about food, but it also had energy and minerals. Now I am still here, and I'm happy to be part of Tridge. 

 

Booking.com is such a great place for it. What's the biggest difference? You're working in a big tourist company and Korean startup with trading platforms and a different work environment.

When I started in Tridge, the idea of its platform was very similar to Booking.com because it was also a marketplace where people could meet and exchange services. Booking.com has hotel rooms, and Tridge has food,but the idea of making life easier with technology and progress is the same forboth platforms. You can do in one hour what would typically take about three days to make it your own. I like the idea when technological progress helps you in your daily life. It can be a hotel, or it can be with a container of potatoes. But the point is that we are here to help people with our service sand our structure. 

But of course, there is a huge difference, and this is what Iwas truly looking for when I left Booking.com because it is a big company with 13,000 employees worldwide. Most of the processes and procedures are in place.It's not that you are just a number, but your job doesn't make an impact likeit can happen in a startup. I still like that we are still small, although we grew like crazy in the last three years, which I wanted. I wasn't even expecting such a grow, but I like that I got into Tridge in the very early stage. I saw how the company and the business model changed and how I and my job changed. As part of these changes, I truly feel that I did something to bring Tridge as it is today. 

 

Could you describe what you are doing right now and how your job has evolved since you joined Tridge?

My job changed a lot because I started when the company was very different, and I adapted to the company's needs. I began to build the Dutch market because I live in the Netherlands. But since I'm Italian, I was working in two markets, Italy and the Netherlands, helping with market research and understanding of the market was ready, and the suppliers were open to the idea of making food trades. We saw many sectors getting more advanced in the last years, but the food sector is still too traditional.

So, we wanted to understand how open the suppliers, buyers, and the market itself were to spread the idea of Tridge. Then slowly, the business model of Tridge changed more to a trading platform. We also needed to hire people because the company was growing, and that's why I started to support the company by recruiting salespeople first. Then we moved more towards traders who know how trading works because trading is all words, and it's more than sales.Meanwhile, the recruitment department also started to grow, and we went to hire 15~20 people a week. So, we created a team that supports new joiners, and now I'm doing more operation and communication with the new partners.

 

What is the most challenging part of your job right now?

Sometimes it's challenging to face the different cultural backgrounds of the EMs. Also, as HR communication, I need to adapt my behavior and my way of communicating according to the person that I have on the other side. I noticed that sometimes there is a pattern according to the place where you come from. So now I'm starting to learn how to face different personalities and be always ready with what they expect from us.

I'm pleased to support them, be useful, and help them because it's not easy for EMs to start the onboarding remotely. Now, there are a lot of things to learn, and sometimes they feel lost. We are very patient with new joiners, and we are always ready to support them any time of the day. Sometimes because of the time zones, we answer late at night or very early morning. We are truly trying to offer 24-hour coverage to make them feel like we arehere. 

 

For those who want to join Tridge, what do you think is the best quality is to be successful here?

Again, there are significant differences between people working remotely and people working at the HQ. We both should understand you from our site or vice versa. The biggest challenge for remote people would be communication. It's not easy to follow up on all the news and information, so I always remark with them. 

I think the key to success in Tridge is to be committed to whatever you are doing, that you are doing it because you want to have the company grow. We are still small, but we can go very far if we all work for the same objective. That's why I like people committed, although you don't know howto do something. If you have the will to learn and to make it happen, you will go there.

I like people when they are humble when they are eager to learn,and when they are committed. But, on the other hand, sometimes I notice some people think they can do everything because they have many years of experience,but I think they made a mistake because they are inflexible. They don't align themselves to the idea and to the rhythm of the company itself. So for me, it's important to be humble, strong and add the motivation to be successful in Tridge.

 

How do you manage yourself like schedule or workflow when you are working remotely?

As I work globally, I do not work only within my time zone, and I'm trying to support everyone. I wake up very early, which helps me speak to the people in APOC because my morning is already afternoon there. Then, I work until early afternoon, take a break, and connect again around 05:00 p.m. for other 2 hours, so that I can support people in Latin America. In this way, I try to cover everything 24 hours, and it's a challenge for me. But if I organize my time correctly, I can cover everything.

If you are working alone, it could be very lonely if you're working remotely because you work with your colleagues. How do you manage that kind of work?

Probably I was not going to be happy if I had such a job in my 20s. But, now it's different, I have a full life with my family, and I can organize what I need to do. I can still stay with my daughter, cook, and do other stuff. So, this is the best for me right now. Sometimes you indeed feel lonely, but there are pros and cons to this job.

If you are smart enough, you know how to fill in the empty places in your day. Sometimes there are days I don't have time to go out of my house. If I don't have meetings, I probably go to work in a bar to feel that I have people around. I sometimes try to change the environment around me. When I see that I work for too long from home, I try to walk around to refresh, go to a bar for a couple of hours, come back home, and so on. So again, this is a suggestion that I would give to a lot of EMs to find your way to handle this job remotely because it's true that there are a lot of cons. I think each one of us needs to find our cons to identify and locate the work around.

 

What do you think this competitive edge against compared to other trading companies, like all competitors out there?

I don't think there are many companies like Tridge on a global scale. There is Alibaba but building this new trading model has nothing to do with Alibaba. Although the idea might be the same, we are going much farther, and they should be scared. I think we have a lot of unique selling points, including the global coverage, which is vital.

When I started to support recruitment, we hired many people until the end of the year. And honestly, in the beginning, I could not see why we had to focus so much on hiring. I was stupid, of course, because now I know the importance of having global coverage. We can do everything, including quality checks, logistics, and supplier validation, that no one can do if you don't have such a structure. So this is a huge plus for me. 

Another plus is the market intelligence we are building. First,the way we show the information is great. It's very appealing, interactive,user-friendly, and of course, the content is excellent. Besides the fact that we are working on the API connection, I like the personal touch each EM puts in the market intelligence because of its unique content. I think that those are the main two things that no one else so far has built. 

Two more questions. What was the most memorable moment over the past three years?

I remember when I reached the HQ and met Mr. Shin seven months after working for Tridge. When I went, we were only around ten, so it was easier to organize. I could truly understand how life is at the HQ, how committed the company and the people are, that I wanted to do the same as them.It completely changed the idea of how committed my colleagues are and how they are working together to make this possible.

I truly hope that soon we're going to start again to let EMs visit the office because you have another view and understanding that you can never get from home. And yes, this was a great experience again, not for the seat itself, which is lovely, but the day at the age school for me, it went so fast. It was exciting to meet everyone to understand how you are working and communicating. 

 

Any advice for those who want to be an EM? There's a lot of applicants coming here.

I think it's crucial for EMs to understand that we are a startup, you need to be flexible, and you cannot pretend to behave the same way you would in a normal company. Tridge has a unique model which comes together between a startup and the remote working.

The key to success is to be ready and adapt to the company's needs. For example, if we have a meeting tomorrow but I cannot attend because of the holiday, that's not your best to participate. Although it's your day off, it's just one hour, so you can attend and then have fun.

Minwoo Nam
Communication Manager

Ambra's New Phase of Career at Tridge
6 min read

Ambra's New Phase of Career at Tridge

Overseas
Nov 29
/
6 min read

Ambra had a significant change in her career, from a salesperson of a tour platform company to an engagement manager (local trade expert, EM) of Tridge. Since it is a new job in a different sector, her responsibility to manage the global network of Tridge is both a challenge and excitement. Ambra is now seeking for new EMs willing to join the journey of Tridge innovating the global agricultural trading sector.

 

What drew you to join Tridge in the first place?

I saw the Tridge job posting three years ago. I am educated towards digital platforms since I have always been a salesperson for a SaaS system or a marketplace. I wanted to switch my sector from the tourism industry, and Tridge was perfect for me. When I applied, the platform of Tridge was not only about food, but it also had energy and minerals. Now I am still here, and I'm happy to be part of Tridge. 

 

Booking.com is such a great place for it. What's the biggest difference? You're working in a big tourist company and Korean startup with trading platforms and a different work environment.

When I started in Tridge, the idea of its platform was very similar to Booking.com because it was also a marketplace where people could meet and exchange services. Booking.com has hotel rooms, and Tridge has food,but the idea of making life easier with technology and progress is the same forboth platforms. You can do in one hour what would typically take about three days to make it your own. I like the idea when technological progress helps you in your daily life. It can be a hotel, or it can be with a container of potatoes. But the point is that we are here to help people with our service sand our structure. 

But of course, there is a huge difference, and this is what Iwas truly looking for when I left Booking.com because it is a big company with 13,000 employees worldwide. Most of the processes and procedures are in place.It's not that you are just a number, but your job doesn't make an impact likeit can happen in a startup. I still like that we are still small, although we grew like crazy in the last three years, which I wanted. I wasn't even expecting such a grow, but I like that I got into Tridge in the very early stage. I saw how the company and the business model changed and how I and my job changed. As part of these changes, I truly feel that I did something to bring Tridge as it is today. 

 

Could you describe what you are doing right now and how your job has evolved since you joined Tridge?

My job changed a lot because I started when the company was very different, and I adapted to the company's needs. I began to build the Dutch market because I live in the Netherlands. But since I'm Italian, I was working in two markets, Italy and the Netherlands, helping with market research and understanding of the market was ready, and the suppliers were open to the idea of making food trades. We saw many sectors getting more advanced in the last years, but the food sector is still too traditional.

So, we wanted to understand how open the suppliers, buyers, and the market itself were to spread the idea of Tridge. Then slowly, the business model of Tridge changed more to a trading platform. We also needed to hire people because the company was growing, and that's why I started to support the company by recruiting salespeople first. Then we moved more towards traders who know how trading works because trading is all words, and it's more than sales.Meanwhile, the recruitment department also started to grow, and we went to hire 15~20 people a week. So, we created a team that supports new joiners, and now I'm doing more operation and communication with the new partners.

 

What is the most challenging part of your job right now?

Sometimes it's challenging to face the different cultural backgrounds of the EMs. Also, as HR communication, I need to adapt my behavior and my way of communicating according to the person that I have on the other side. I noticed that sometimes there is a pattern according to the place where you come from. So now I'm starting to learn how to face different personalities and be always ready with what they expect from us.

I'm pleased to support them, be useful, and help them because it's not easy for EMs to start the onboarding remotely. Now, there are a lot of things to learn, and sometimes they feel lost. We are very patient with new joiners, and we are always ready to support them any time of the day. Sometimes because of the time zones, we answer late at night or very early morning. We are truly trying to offer 24-hour coverage to make them feel like we arehere. 

 

For those who want to join Tridge, what do you think is the best quality is to be successful here?

Again, there are significant differences between people working remotely and people working at the HQ. We both should understand you from our site or vice versa. The biggest challenge for remote people would be communication. It's not easy to follow up on all the news and information, so I always remark with them. 

I think the key to success in Tridge is to be committed to whatever you are doing, that you are doing it because you want to have the company grow. We are still small, but we can go very far if we all work for the same objective. That's why I like people committed, although you don't know howto do something. If you have the will to learn and to make it happen, you will go there.

I like people when they are humble when they are eager to learn,and when they are committed. But, on the other hand, sometimes I notice some people think they can do everything because they have many years of experience,but I think they made a mistake because they are inflexible. They don't align themselves to the idea and to the rhythm of the company itself. So for me, it's important to be humble, strong and add the motivation to be successful in Tridge.

 

How do you manage yourself like schedule or workflow when you are working remotely?

As I work globally, I do not work only within my time zone, and I'm trying to support everyone. I wake up very early, which helps me speak to the people in APOC because my morning is already afternoon there. Then, I work until early afternoon, take a break, and connect again around 05:00 p.m. for other 2 hours, so that I can support people in Latin America. In this way, I try to cover everything 24 hours, and it's a challenge for me. But if I organize my time correctly, I can cover everything.

If you are working alone, it could be very lonely if you're working remotely because you work with your colleagues. How do you manage that kind of work?

Probably I was not going to be happy if I had such a job in my 20s. But, now it's different, I have a full life with my family, and I can organize what I need to do. I can still stay with my daughter, cook, and do other stuff. So, this is the best for me right now. Sometimes you indeed feel lonely, but there are pros and cons to this job.

If you are smart enough, you know how to fill in the empty places in your day. Sometimes there are days I don't have time to go out of my house. If I don't have meetings, I probably go to work in a bar to feel that I have people around. I sometimes try to change the environment around me. When I see that I work for too long from home, I try to walk around to refresh, go to a bar for a couple of hours, come back home, and so on. So again, this is a suggestion that I would give to a lot of EMs to find your way to handle this job remotely because it's true that there are a lot of cons. I think each one of us needs to find our cons to identify and locate the work around.

 

What do you think this competitive edge against compared to other trading companies, like all competitors out there?

I don't think there are many companies like Tridge on a global scale. There is Alibaba but building this new trading model has nothing to do with Alibaba. Although the idea might be the same, we are going much farther, and they should be scared. I think we have a lot of unique selling points, including the global coverage, which is vital.

When I started to support recruitment, we hired many people until the end of the year. And honestly, in the beginning, I could not see why we had to focus so much on hiring. I was stupid, of course, because now I know the importance of having global coverage. We can do everything, including quality checks, logistics, and supplier validation, that no one can do if you don't have such a structure. So this is a huge plus for me. 

Another plus is the market intelligence we are building. First,the way we show the information is great. It's very appealing, interactive,user-friendly, and of course, the content is excellent. Besides the fact that we are working on the API connection, I like the personal touch each EM puts in the market intelligence because of its unique content. I think that those are the main two things that no one else so far has built. 

Two more questions. What was the most memorable moment over the past three years?

I remember when I reached the HQ and met Mr. Shin seven months after working for Tridge. When I went, we were only around ten, so it was easier to organize. I could truly understand how life is at the HQ, how committed the company and the people are, that I wanted to do the same as them.It completely changed the idea of how committed my colleagues are and how they are working together to make this possible.

I truly hope that soon we're going to start again to let EMs visit the office because you have another view and understanding that you can never get from home. And yes, this was a great experience again, not for the seat itself, which is lovely, but the day at the age school for me, it went so fast. It was exciting to meet everyone to understand how you are working and communicating. 

 

Any advice for those who want to be an EM? There's a lot of applicants coming here.

I think it's crucial for EMs to understand that we are a startup, you need to be flexible, and you cannot pretend to behave the same way you would in a normal company. Tridge has a unique model which comes together between a startup and the remote working.

The key to success is to be ready and adapt to the company's needs. For example, if we have a meeting tomorrow but I cannot attend because of the holiday, that's not your best to participate. Although it's your day off, it's just one hour, so you can attend and then have fun.

Minwoo Nam
Communication Manager