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How to revolutionize retail with business intelligence

Oct 27, 2023
15 min read
Tridge Team

With the global digital transformation's impacts on agriculture, agribusinesses can utilize business intelligence to revolutionize retail.

At a glance:

  • Business Intelligence (BI) revolutionizes agri-retail, enhancing operational efficiency and sustainability.
  • Data-driven strategies and retail analytics are imperative for success, from optimizing inventory to personalizing marketing.
  • Retailers in the agri-food industry play a pivotal role in shaping sustainable food systems through BI and ethical practices.

Data-driven decision-making is now fundamental in the fiercely competitive retail landscape, replacing traditional intuition-based approaches. Retailers must leverage data for optimizing supply chains, understanding consumer behavior, and making strategic choices. Retailers, in particular, should explore the potential of business intelligence (BI) to enhance operational efficiency and contribute to sustainable food systems by harnessing data and analytics.

The retail revolution: A data-driven evolution

Traditionally, retailers operated with limited access to data, relying on manual record-keeping and local market knowledge. The data collected and analyzed primarily consisted of sales records and inventories, often kept in ledger books. However, with the limitations of this approach along with the advent of the digital age, some changes needed to be made.

The digital transformation revolutionized retailer operations, including how they interacted with consumers, managed operations, and utilized data. This was driven by the rise of e-commerce platforms, data and analytics, multi-channel retailing, supply chain optimization, and personalized marketing.

The retail revolution marked a paradigm shift, introducing data as a pivotal component of retail operations. These changes applied to food production and relevant retail channels, prompting retailers to adapt to the changing landscape.

Retailers, in particular, faced increasing complexities in managing their operations, driven by factors such as climate change, sustainability goals, and evolving consumer preferences. Data-driven strategies were necessary to optimize inventory, understand customer behavior, streamline supply chains, and optimize sales and revenue.

Business intelligence and how retailers can utilize it

With the more prominent role of data in the agriculture industry, agribusinesses can leverage the power of business intelligence to make data-driven decisions. Business intelligence (BI) is a comprehensive framework that empowers organizations and businesses to unlock the full potential of their data. It is a strategic approach involving data collection, integration, analysis, and visualization for informed decision-making.

BI encompasses several key features and functionalities that retailers can use to their advantage:

  1. Data warehousing: BI begins with collecting and storing data in a centralized repository known as a data warehouse, which is structured and optimized for reporting and analysis, ensuring data accessibility.
  2. Data integration: Data often exists in various sources and formats. BI integrates data from diverse sources, including databases, spreadsheets, cloud services, and more, creating a unified view of the data.
  3. Data modeling and ETL (extract, transform, load): These features allow users to shape, structure, and clean data for analysis, transforming raw data into usable insights and aiding in understanding how data elements are connected and enhancing querying and reporting.
  4. Data visualization: Visual representation of data is central to BI. Dashboards, charts, graphs, and reports make complex data more understandable, facilitating quick insight comprehension for retailers.
  5. Reporting tools: Reporting tools allow users to generate and share customized reports and summaries based on data, making meaningful insights from raw data easily digestible.
  6. Advanced analytics: BI goes beyond descriptive analytics (explaining what happened) to encompass predictive analytics (forecasting what might happen) and prescriptive analytics (suggesting actions based on predictions). Advanced analytics empowers retailers to forecast demand, track market trends, proactively optimize their operations, and make informed decisions.
  7. Security and access controls: BI tools prioritize data security, allowing businesses and retailers to define data access and maintain the privacy and integrity of sensitive information.
  8. Mobile compatibility: In an increasingly mobile world, BI tools offer mobile applications or responsive interfaces, enabling retailers to access critical insights on-the-go through smartphones or tablets.

How does business intelligence benefit retailers?

The benefits of business intelligence in retail are significant and underscore the transformative impact of BI.

Improved inventory management

Effective inventory management is a fundamental element of success in the retail industry. In this sector, where products often have a limited shelf life, precise and efficient inventory management is imperative. BI equips retailers with tools to optimize their inventory in several ways:

  1. Demand forecasting: BI enables retailers to analyze historical sales data, seasonal trends, and other factors for accurate demand forecasting. This helps them stock products based on expected demand, reducing the risk of overstocking or understocking.
  2. Minimizing waste: With the ability to predict demand and sales trends, retailers can minimize waste by reducing product spoilage and obsolescence. Aligning their inventory with customer needs ensures that fewer products go to waste.
  3. Vendor management: BI assists retailers in evaluating supplier and vendor performance by analyzing data on lead times, product quality, and delivery accuracy. This informs decisions about partnerships and, ultimately, improves inventory management.

Enhanced customer insights

Understanding customer behavior and preferences is a driving force behind successful retail operations. Below is how retailers can use BI to gain insights into their customer base, leading to higher customer satisfaction and loyalty:

  1. Customer segmentation: Retailers can take advantage of BI tools that offer customer segmentation based on criteria such as purchasing history, demographics, and preferences. This allows them to tailor marketing strategies and product offerings for different customer segments, ensuring personalized shopping experiences.
  2. Personalized marketing: BI enables retailers to send personalized marketing messages to individual customers. By analyzing customer data, retailers can create targeted promotions and product recommendations, increasing sales and customer engagement.
  3. Customer retention: With BI, retailers can identify customer churn patterns and take proactive steps to retain valuable customers through incentives, addressing concerns, and providing a seamless shopping experience.

Streamlined supply chain management

Efficient supply chain management is a critical aspect of retail operations, particularly for retailers dealing with perishable agricultural products. Retailers can utilize BI to achieve the following:

  1. Real-time visibility: Retailers can use BI to track product movement from supplier to customer in real-time. This transparency helps prevent delays and ensures timely deliveries.
  2. Cost reduction: By analyzing data related to transportation, warehousing, and order fulfillment, retailers can identify areas for cost reduction, such as optimizing transportation routes, reducing excess inventory, and minimizing storage costs.
  3. Demand forecasting: Accurate demand forecasting, enabled by BI, significantly improves supply chain efficiency. Retailers can use weather data and seasonality data to plan for seasonal fluctuations and ensure they have the right products in stock when customers need them.

Efficient sales and revenue optimization

BI plays a pivotal role in optimizing sales strategies and maximizing revenue for retailers. It facilitates data-driven decision-making across various aspects of retail operations:

  1. Sales trends: Retailers can use BI tools to monitor sales trends, product performance, and real-time revenue generation. These help them identify top-performing products and focus on strategies that boost sales.
  2. Pricing optimization: With help from BI, retailers can employ pricing optimization strategies, including dynamic pricing. By continuously adjusting prices based on demand, competition, and other factors, retailers can maximize profitability.
  3. Promotions and discounts: Retailers can also use BI to assess the effectiveness of promotions and discounts by analyzing customer responses and sales data. This allows them to fine-tune their promotional strategies for better results.

Smarter, more data-driven decision-making

The use of business intelligence in the retail industry empowers businesses to make smarter decisions, transforming the way they operate and strategize. To achieve this, retailers can take advantage of the following:

  1. Real-time data: BI tools help retailers access real-time data on trends and changes in market dynamics and trends, pricing, and weather. With these types of data available, retailers can make informed decisions and respond swiftly to market shifts.
  2. Strategic planning: With the various data types and data visualizations easily accessible to retailers, they can identify growth opportunities and align with market dynamics and customer demands, optimizing their processes as well.

Data sources retailers can leverage

Data sources have expanded to offer retailers a more comprehensive and nuanced understanding of their operations and customer behavior.

Traditional data sources

  • Sales records: Historically, sales records were the primary source of data for retailers. They provided insights into product performance, identifying seasonal patterns and sales trends.
  • Customer surveys: Retailers often used surveys to gather customer feedback and preferences. With modern BI tools, retailers are now able to collect and analyze customer feedback more efficiently.
  • Loyalty programs: Many retailers employ loyalty programs to collect data on customer behavior and preferences. These programs foster customer loyalty and generate valuable data that can be analyzed to enhance customer experiences.
  • Market research: Retailers have traditionally relied on market research, including market studies, industry reports, and competitor analysis. These help retailers understand market trends and adapt their strategies accordingly.
  • Supply chain records: Information about the supply chain, such as procurement, inventory management, and logistics, is another essential data source for retailers. Efficient supply chain management contributes to cost savings and on-time deliveries.

Retail data

Another vital source of information for retailers is retail data, which allows them to extract valuable insights not only on their own performance, but also on the behavior of their competitors and consumers.

With access to detailed retail data and intelligence, retailers in the food and agriculture industry can keep track of changing market trends. Incorporating retail data into the business intelligence strategy will empower businesses to monitor their products’ performance, stay ahead of their competitors, maximize their shelf presence, discover new opportunities, and uncover potential suppliers.

Emerging data sources

  • Internet of things (IoT): IoT devices, including sensors and connected devices, track various aspects of retail operations, such as temperature and humidity in storage facilities, and foot traffic in stores. IoT data provides real-time insights and enables proactive decision-making.
  • Social media: Social media platforms have become a valuable source of data for retailers. Consumers openly share their opinions, preferences, and experiences on social networks. Retailers can analyze this data to understand customer sentiment, trends, and monitor their brand's reputation.
  • Radio-frequency identification (RFID): RFID technology is used for real-time inventory tracking and management. It enables retailers to maintain an accurate account of stock levels, reduce losses due to theft or errors, and enhance the overall efficiency of inventory management.

Challenges and considerations

The successful adoption of business intelligence in agri-retail is not without its challenges. By understanding and tackling these challenges, retailers can unlock the full potential of BI to enhance decision-making and contribute to the sustainable growth of the industry.

Data security and privacy

In agri-retail, safeguarding vast customer and business data is paramount. Robust data security measures, compliance with regulations like GDPR and CCPA, and comprehensive strategies are vital to fend off data breaches and maintain customer trust. Essential components include encryption, access controls, and regular audits.

Skill gap in the agri-retail sector

The rapid evolution of technology created a skills gap. To bridge it, agri-retailers should invest in employee training, partnering with educational institutions and BI tool providers. Empowering the workforce with BI expertise maximizes the benefits of BI initiatives.

Selecting the right BI tools

Choosing the right BI tools for agri-retail requires careful evaluation based on specific needs, budget, scalability, and alignment with long-term goals. Ease of use and a successful track record are crucial. Collaborating with BI experts can provide valuable insights in the decision-making process.

Building a business intelligence strategy

Building a robust BI strategy is a foundational step for retailers looking to harness the power of data and avoid the challenges that come with it.

Steps to create a BI strategy

  1. Define objectives: The initial step in building a BI strategy is to clearly outline your objectives. What you aim to achieve through BI implementation will guide your entire BI strategy.
  2. Assess current state: Before embarking on your BI journey, it is crucial to assess your business’ existing state. This assessment helps you understand your current position in the market and the areas that require improvement.
  3. Identify data sources: Determine the critical data sources for your agricultural retail operations, including sales data, retail data, inventory data, customer information, and external data like weather and market trends.
  4. Technology selection: Selecting the right BI tools and technologies is a pivotal decision. Consider factors like scalability, user-friendliness, compatibility with your data sources, and budget constraints.
  5. Data governance plan: Data governance forms the foundation of a successful BI strategy. Establish policies and procedures for data management, quality, security, and compliance with relevant regulations.
  6. Data integration: To derive meaningful insights from your data, ensure seamless data integration. Data from different sources should be harmonized and made accessible through a centralized platform.
  7. Implementation plan: Develop a detailed implementation plan outlining the steps, timeline, and individuals or teams responsible for each aspect of your BI strategy.

Choosing the right BI tools and technologies

Selecting the right BI tools and technologies is a critical decision that significantly impacts the success of your BI strategy. Here are some considerations when making this choice:

  1. Scalability: Choose BI tools and technologies that can grow with your agricultural retail business. Scalability ensures that your BI infrastructure can handle increasing data volumes and evolving business needs.
  2. User-friendly interface: Look for tools with user-friendly interfaces that empower both technical and non-technical users. Intuitive dashboards and reporting mechanisms make it easier for your teams to access and analyze data.
  3. Compatibility with data sources: Ensure that the selected BI tools can connect seamlessly with your chosen data sources. The ability to integrate with various data types and formats is crucial for comprehensive data analysis.
  4. Budget considerations: Evaluate the cost of implementing BI tools and technologies, including initial setup costs and ongoing expenses like licensing and maintenance. Choose a solution that fits within your budget constraints.
  5. Support and training: Assess the level of support and training provided by BI tool vendors. Adequate training and support are essential to ensure that your teams can effectively use the tools and maximize their benefits.

Data governance and compliance

Data governance is a fundamental pillar of a successful BI strategy. To implement a successful strategy, consider the following:

  1. Data quality: Implement processes to maintain data quality, including data cleansing, validation, and data profiling. Clean and accurate data is essential for meaningful insights.
  2. Data security: Prioritize data security to protect sensitive customer and business data. Implement encryption, access controls, and other security measures to safeguard your data.
  3. Compliance: Stay compliant with industry regulations and standards, such as GDPR or industry-specific requirements. Understand the legal obligations related to data privacy and ensure your BI practices meet these regulations.
  4. Data Management: Establish data management practices that include data retention policies, data archiving, and data disposal processes.

Key performance indicators for agri-retailers

Key performance indicators (KPIs) are essential metrics for -retailers to monitor the success of their BI initiatives. The selection of KPIs should align with your defined objectives and provide actionable insights into your retail operations. Some example KPIs for retailers include:

  1. Inventory turnover ratio: This measures how quickly products move through your inventory. A higher turnover ratio indicates efficient inventory management.
  2. Customer retention rate: This tracks the percentage of customers who continue to make purchases. A higher rate signifies strong customer loyalty.
  3. Gross margin: This calculates the profitability of your products by measuring the difference between sales and the cost of goods sold.
  4. Sales growth: This KPI monitors the growth in sales revenue over a specified period. It helps assess the overall health and performance of your agri-retail business.
  5. Customer satisfaction score: This score measures customer satisfaction with your products and services. A higher score indicates higher customer satisfaction.

The future of business intelligence in retail

The future of business intelligence in retail holds the promise of exciting advancements and transformative changes. AI, machine learning, IoT, and a commitment to sustainability will continue to shape the way retailers operate and interact with consumers. By embracing these trends and integrating them into their BI strategies, retailers can stay competitive and adapt to evolving customer needs and market dynamics.

Emerging trends in BI and retail

Some developing BI technologies applicable in retail include:

  • Natural language processing (NLP): NLP will empower retailers to analyze unstructured data like customer reviews, social media content, and chat logs. Retailers will leverage NLP to gain deeper insights into customer sentiment, preferences, and emerging trends.
  • Advanced data visualization: Data visualization tools will become more sophisticated and user-friendly, enabling retailers to create interactive dashboards for real-time monitoring and decision-making, even for non-technical users.
  • Augmented reality (AR) and virtual reality (VR): AR and VR technologies will redefine the online and in-store shopping experience. Retailers can harness BI to analyze customer interactions with these immersive technologies, offering insights into preferences, shopping behavior, and product engagement.
  • AI and machine learning: The integration of AI and machine learning into retail BI has the potential to revolutionize the industry by helping businesses obtain customer-centric recommendations, dynamic pricing optimization, inventory and supply chain management, loss prevention, and fraud detection.
  • Internet of Things (IoT): IoT will continue to play a pivotal role in the integration of BI in agribusiness strategies through in-store IoT sensors that track customer movements and interactions with products, smart shelf technology, IoT sensors in logistics, and energy consumption monitoring in stores.
  • Sustainability and ethical considerations: Sustainability and ethical practices are gaining prominence in the retail sector. With more consumers being eco-conscious and opting for ethically-sourced products, it is becoming increasingly important for retailers to practice sustainable sourcing, ethical consumer engagement, environmental impact reduction, and regulatory compliance. To do so, they can utilize data and analytics to stay on top of market trends.

Preparing for a data-driven future

The future of agri-retail hinges on fully embracing data-driven decision-making. Retailers can prepare for this future through:

  • Data integration: To harness the full potential of data, retailers must invest in seamless data integration. Combining data from various sources can offer a comprehensive view of operations.
  • Data governance: Establishing robust data governance and compliance policies is vital to ensure data quality, security, and ethical use. Data must be accurate, consistent, and available while adhering to regulatory guidelines.
  • Skill development: Many industries demand employees with data analytics skills. Agri-retailers may consider investing in training and development to equip their teams with the necessary knowledge and skills.
  • Stay abreast of technology: The technology landscape is ever-evolving. Retailers must stay informed about emerging technologies and assess their applicability to their operations.
  • Customer-centric approach: Embracing a customer-centric approach is crucial. Retailers who use data to understand customer preferences and tailor their offerings accordingly would ensure customer satisfaction and loyalty.


Business intelligence in retail fuels a transformative shift toward data-driven decision-making, making data the industry's new currency. Retailers benefit significantly from BI, gaining an edge in informed decision-making, inventory optimization, personalized marketing, supply chain efficiency, and pricing strategies.

For retailers in the food and agriculture industry, embracing data-driven strategies is imperative despite challenges like data security and skill gaps. The potential rewards include improved operations, deeper insights, sustainability, and ethical agricultural practices, extending benefits to society.

Essentially, the retail industry is in the midst of a data-driven revolution, powered by BI. It empowers retailers to optimize operations, enhance sustainability, and meet modern demands. Thus, retailers must lead the way in this data-centric future, where every successful decision hinges on information.

To implement an effective BI strategy, you can leverage the power of our global agri-food data with Data & Analytics.

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